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CAD Support Specialist
Title:CAD Support Specialist
Location:Calgary, Alberta
Upside Engineering Ltd. (Upside) currently has an opportunity for a full time CAD Support Specialist to join our established team of professionals in Calgary.

Key Responsibilities
  • Promptly resolve CAD support tickets as they arise using automated tools and manual techniques, noting that the majority of tickets will correspond to:
    • Incoming drawings from third parties that need to be quarantined (cleaned and pre-processed to ensure standards compliant) for design drafting, and
    • Outgoing drawings from design drafting that need to be turned over (cleaned and processed to ensure standards compliant) for clients;
  • Provide a spectrum of CAD support activities which includes printing, file size management, drawing slowdown troubleshooting etc.;
  • Interact with clients on project standards coordination;
  • Interact with CAD vendors;
  • Work collaboratively with IT and Document Control departments on issues with crossover for both departments;
  • Ensure that Upside and client CAD standards are maintained;
  • Maintain Upside standards with respect to project files and folder structures;
  • Respond to audit findings with appropriate actions and fixes;
  • Manage model file freezing;
  • Manage drawing file turnover (eTransmit, binding, flattening etc.); and
  • Maintain software databases and manage file backup.
Skills and Experience
  • Technical diploma and industry experience required;
  • Organized, systematic and competent to perform detailed tasks;
  • Able to build positive and effective working relationships with clients, colleagues and users;
  • Strong written and verbal communication skills, with the ability to provide instruction on how to use the software;
  • Strong problem solving and trouble shooting skills; and
  • Knowledge and experience in an AutoCAD related programming language such as AutoLISP, Visual BASIC (VBA), ObjectArx, or the AutoCAD .NET API is considered a definite asset.
Please include a cover letter indicating how your skills and experience match this role. 

This is an opportunity to work with an established engineering services provider in a uniquely enjoyable work environment. Our recruiting mission is to hire the best people for the job, provide an unbeatable work setting which respects and values the team. It’s what makes Upside exceptional.

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